1 Service Identification
Phoenix Private Flights, LLC, a Florida limited liability company, does business under the name Phoenix Private Flights ("Phoenix," "we," "us" or "our"). Our contact address is 2001 NW 107th Ave. #450, 419, Doral, FL 33172, United States.
Phoenix arranges private and executive charter flights and related services. The client or charterer ("you") is the person or legal entity identified as the purchaser in the booking documents. A person making a booking for another person or business must have authority to do so.
The capacity in which Phoenix acts for a particular booking will be identified in the booking disclosures: as an indirect air carrier or foreign indirect air carrier contracting as principal, as applicable; as the charterer's authorized agent; or as an authorized agent of the operating carrier. An agency relationship requires the relevant principal's authorization; it is not assumed merely because Phoenix coordinates a flight.
The operating carrier retains operational control, including responsibility for aircraft, crew, maintenance, dispatch and the safe and lawful conduct of the flight. Phoenix does not hold itself out as an aircraft operator or as having authority to make the carrier's operational decisions.
2 Scope of Services
Our services may include obtaining quotations, identifying available aircraft and operators, presenting alternatives, coordinating itineraries, and assisting with passenger information, FBO services, handling, catering, permits, ground transportation and other requested arrangements. The services included in a booking are those described in the accepted booking documents.
These Terms primarily address single-entity charters for the aircraft's entire capacity, with the charter cost borne by the charterer as permitted by applicable law. They do not authorize the client to resell individual seats or conduct a public charter. Any service subject to a different regulatory framework requires appropriate separate arrangements.
Availability depends on the route, dates, passenger requirements, aircraft suitability, carrier acceptance, airport access, permits, weather and applicable operating restrictions. Coordination services do not guarantee a particular permit, aircraft or departure time.
3 Nature of Quotes
Unless expressly identified as a firm offer with stated acceptance conditions, a quotation is an estimate subject to its validity period, aircraft availability and confirmation. Website prices, calculations and preliminary proposals do not reserve an aircraft or guarantee that a carrier has accepted the flight.
Before confirmation, a quotation may change because of availability, routing, timing, passenger numbers, positioning, fuel, taxes or requested services. Phoenix will communicate the revised price and material conditions before seeking acceptance or additional payment.
After a booking is confirmed, price adjustments are governed by Section 5 and the accepted booking documents. Phoenix will not describe a flight as confirmed without a binding commitment from the carrier responsible for providing it.
4 Reservation Confirmation and Booking Disclosures
A booking is confirmed only after the required agreement has been accepted, any required payment has cleared, necessary booking information has been supplied, the operating carrier has committed to the flight, and Phoenix has issued written confirmation. Payment or a quotation request alone is not confirmation. If Phoenix cannot confirm a booking, money collected for the unconfirmed service will be returned, subject only to a separate, previously accepted and lawfully earned fee and any mandatory refund entitlement.
Before you enter into a flight contract, Phoenix will provide the applicable booking disclosures, including:
- The legal name and any public trading names of the operating carrier.
- The capacity in which Phoenix is contracting for the transportation.
- Whether Phoenix holds liability insurance covering the charterer, passengers and property on the charter flight and, if so, its monetary limits. Carrier insurance and Phoenix insurance are distinct.
- The total amount payable to or through Phoenix, including applicable broker or carrier charges and government taxes and fees.
- Known charges payable directly to third parties, or good-faith estimates when exact amounts are not yet known.
- When Phoenix acts as your agent, relevant business relationships with the selected carrier that may affect its selection.
For arrangements covered by 14 CFR Part 295, information that is initially unknown or later changes will be supplied within a reasonable time after becoming available, allowing an informed decision. Required or requested information will always be supplied before transportation begins. Disclosure failures and later changes are subject to the cancellation and refund protections of 14 CFR 295.24 and Section 30.
You may be asked to provide passenger names, travel documents, special requirements and signed authorizations. Phoenix will identify applicable deadlines. Failure to meet them may prevent confirmation or performance, subject to the accepted cancellation conditions and mandatory rights.
The accepted flight-specific agreement governs the commercial particulars of the booking. Operator terms must be made available before acceptance to the extent they are to bind you. These Terms govern Phoenix's relationship with you; an operator's separate conditions do not eliminate Phoenix's own obligations. Mandatory law prevails over any conflicting contractual term.
5 Prices Fees and Currency
Unless a different currency is expressly agreed in writing, quotations, invoices and payments are in United States dollars (USD). Any agreed currency conversion method or conversion charge must be disclosed before payment.
The quotation will identify the total payable to or through Phoenix and the services included. Applicable U.S. federal transportation taxes and other legally required taxes or fees will be addressed according to the itinerary and transaction. Phoenix does not guarantee that a particular flight qualifies for a tax exemption.
Potential additional charges, such as deicing, requested catering, ground transportation, additional waiting time, changed routing or extra cleaning, must be identified in the booking terms with the applicable amount, calculation basis or reasonable estimate when available. A charge is not automatically payable merely because it was omitted from the quotation.
After confirmation, additional amounts may be charged only as authorized by a disclosed and accepted adjustment provision, by your subsequent agreement, or as required by law. Phoenix will explain material changes promptly and obtain agreement where required. Nothing in this section removes an applicable right to decline a change, cancel or receive a refund.
6 Payments
The quotation or booking agreement will state the payment method, deposit or balance required, payment deadline and any disclosed processing charges. Funds must clear by the stated deadline for a booking to proceed. Phoenix will identify whether payment is being collected by Phoenix or directly by a carrier or other provider.
Bank transfer, card-processing or currency-conversion charges may be allocated to the client only when disclosed in advance and permitted by law and applicable payment-network rules. Such charges may not reduce a refund that the law requires to be made in full.
Phoenix may request reasonable payment verification and may decline an unauthorized, unlawful or unverifiable payment. Any suspension or cancellation remains subject to Section 30 and applicable legal requirements concerning the handling of funds.
Please contact Phoenix promptly about a suspected billing error. Nothing in these Terms waives lawful credit-card billing-error, chargeback or other payment-dispute rights, and contacting Phoenix is not a prerequisite to exercising a statutory right within its applicable deadline.
7 Cancellations by the Client
Client cancellations are subject to the cancellation schedule supplied and accepted for the particular flight before payment. The schedule must identify applicable deadlines, the relevant time zone, cancellation charges and any lawfully nonrefundable deposit or separately earned brokerage fee. These Terms do not establish an automatic cancellation percentage for every booking.
Depending on the accepted schedule, a cancellation charge may include committed carrier charges, positioning, crew expenses, permits or ordered ancillary services. A charge up to the full booking price applies only where clearly disclosed, accepted and enforceable. Phoenix will not impose an undisclosed penalty or recover the same loss twice.
Send cancellations to sales@phoenixprivateflights.com or another written cancellation channel expressly identified in the booking confirmation. Receipt occurs when the message reaches that designated system in a form capable of being retrieved; it does not depend solely on Phoenix acknowledging it. Phoenix will acknowledge receipt promptly. For an urgent request, also call the number in Section 42.
Phoenix will explain applicable deductions and any refundable balance. Mandatory cancellation or refund rights prevail over a nonrefundable designation. Cancellation resulting from a carrier's inability to perform, a relevant disclosure failure or another legally protected ground is addressed under Section 30.
8 Changes Requested by the Client
Requests to change dates, times, airports, routing, passengers, baggage or additional services are subject to carrier approval and availability. Phoenix will communicate any revised price, cancellation consequence or other material condition before treating the change as accepted.
If a requested change cannot be accommodated, the original booking remains in effect unless it is cancelled under the applicable terms. A change request is not automatically a cancellation. Phoenix cannot guarantee a replacement aircraft or itinerary at the original price.
9 Operational Cancellations Delays and Modifications
Flights may be affected by weather, air traffic restrictions, airport closures, technical conditions, crew duty limits, permits, security requirements or other operational circumstances. The carrier may need to delay, divert, reschedule or cancel a flight, or propose another aircraft or airport.
Phoenix will communicate material information received from the carrier within a reasonable time and use reasonable efforts to assist with available alternatives. Any substitute carrier will be identified, and applicable disclosures will be updated. An alternative involving a material change or additional price requires your agreement where required by the contract or law.
Phoenix does not guarantee a replacement flight, a particular arrival time or reimbursement of unrelated hotels, events or connections. Responsibility for claimed losses is subject to Section 19. A safety decision, operational disruption or unavailable replacement does not extinguish a refund required under Section 30 or liability for Phoenix's own actionable conduct.
10 Authority of the Pilot in Command and Operator
The operating carrier is responsible for operational control. The pilot in command has the authority assigned by applicable aviation law over the safe operation of the aircraft, including decisions concerning weather, routing, takeoff, landing, loading and passenger conduct.
Phoenix cannot require a carrier or pilot to conduct an unsafe, unlawful or operationally unacceptable flight. Passengers must comply with lawful safety and crew instructions. Contractual payment and refund consequences remain subject to applicable law and these Terms.
11 Passenger Documentation
The client and each passenger must provide accurate information and hold the documents required for the itinerary, including accepted identification, passports, visas, entry or transit permissions, health documents and customs information where applicable.
Passengers should confirm requirements with the relevant official authorities sufficiently before departure. Phoenix may provide coordination assistance but does not issue travel documents or guarantee an authority's decision. The carrier and public authorities retain their respective document-verification responsibilities.
Costs resulting from a passenger's failure to satisfy an applicable requirement are governed by the accepted booking conditions and the law. This section does not excuse an error for which Phoenix is legally responsible or eliminate a mandatory refund.
12 Minor Passengers
The client must identify minor passengers before confirmation and provide any parental or guardian authorizations, identification, emergency contacts and other documents required for their travel. Unaccompanied minors require the carrier's advance acceptance and arrangements appropriate to the itinerary.
Child restraint, seating and accompanying-adult requirements depend on the applicable regulations and carrier procedures. Phoenix does not guarantee acceptance of a particular restraint or travel arrangement without carrier confirmation. If required conditions are not met, the disclosed cancellation terms apply, subject to mandatory rights.
13 Baggage
Baggage allowance depends on the actual aircraft, passenger load, weight and balance, available storage, routing and fuel requirements. Inform Phoenix in advance of the number, dimensions, weight and nature of bags and any oversized, fragile or valuable items.
The carrier may restrict or refuse baggage that cannot be carried safely or lawfully. Any alternative transportation and related costs require appropriate arrangements. Baggage claims against the carrier are governed by applicable carriage terms and law, including any applicable treaty; these Terms do not remove nonwaivable baggage rights.
14 Prohibited and Restricted Items
Illegal items and items prohibited by applicable aviation, security or customs rules may not be brought on board. Firearms, ammunition, hazardous materials, batteries and other restricted articles require advance disclosure and may be carried only when lawful and specifically permitted by the carrier under its approved procedures.
Do not assume an item is permitted because the flight is private or uses an FBO. The client is responsible for accurate declarations and for losses or reasonable documented costs caused by the client's unlawful or negligent conduct, subject to Section 34 and applicable law.
15 Pets and Service Animals
Pet transportation requires advance disclosure and carrier approval. Tell Phoenix the animal's species, size, weight and travel needs. Required health records, entry permissions and transport arrangements depend on the itinerary and applicable requirements.
Agreed pet fees, restraint arrangements and any applicable cleaning conditions will be disclosed before booking. Failure to obtain required approval or documents may prevent an animal from travelling; the disclosed cancellation policy and mandatory rights determine the resulting charges or refund.
Service animals and disability-related assistance requests are assessed under the accessibility rules applicable to the carrier and flight. They will not automatically be treated as ordinary pets where the law requires different treatment.
16 Passenger Conduct
Passengers must behave lawfully, respect crew instructions and avoid conduct that endangers people or property. A carrier may refuse or terminate carriage on lawful grounds, including a genuine safety threat, violence, serious interference with the crew or prohibited articles.
Any refusal must comply with applicable nondiscrimination and accessibility requirements. Costs attributable to passenger misconduct must be supported, lawful and consistent with the accepted booking terms. Refusal or removal does not create a blanket waiver of every refund or legal remedy.
17 Additional Services
Phoenix may arrange requested ground transportation, accommodation, catering, lounges, handling and other ancillary services through independent providers. The quotation will identify what Phoenix has undertaken to arrange and the applicable provider charges and cancellation terms.
Those providers are responsible for their own services. Phoenix will use reasonable care in performing its own agreed coordination duties and will reasonably assist with a service complaint. Responsibility and refunds are governed by the relevant agreement and applicable law; describing a provider as independent does not waive Phoenix's own obligations.
18 Brokerage and Independent Providers
Air carriers, FBOs, airports and other suppliers are independent businesses. Phoenix's coordination of a service does not give it operational control over the provider's personnel, equipment or performance.
Phoenix is not automatically responsible for every act or omission of an independent provider. It remains responsible to the extent imposed by its own agreement, applicable law or its own acts and omissions, including legally required disclosures and refunds. The specific contracting capacity disclosed for the booking must be considered in determining the parties' obligations.
19 Limitation of Liability
TO THE EXTENT PERMITTED BY APPLICABLE LAW, PHOENIX WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, BUSINESS OPPORTUNITIES OR CONSEQUENTIAL LOSSES FROM MISSED CONNECTIONS OR EVENTS.
SUBJECT TO THE EXCEPTIONS BELOW, PHOENIX'S AGGREGATE LIABILITY FOR ORDINARY CONTRACTUAL OR NEGLIGENCE CLAIMS FOR ECONOMIC LOSS ARISING FROM A PARTICULAR BOOKING WILL NOT EXCEED THE BROKERAGE OR SERVICE FEES PAID OR PAYABLE TO PHOENIX FOR ITS OWN SERVICES FOR THAT BOOKING. AMOUNTS COLLECTED SOLELY FOR A CARRIER OR OTHER SUPPLIER ARE NOT PHOENIX'S OWN SERVICE FEES. IF NO SEPARATE OR OTHERWISE IDENTIFIABLE PHOENIX FEE WAS AGREED, THE CAP WILL BE THE TOTAL AMOUNT PAID OR PAYABLE TO PHOENIX FOR THE AFFECTED BOOKING.
THE EXCLUSIONS AND CAP IN THIS SECTION DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, PERSONAL INJURY OR DEATH, REQUIRED REFUNDS, THE RETURN OF CLIENT FUNDS OR PROPERTY, OR ANY LIABILITY OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. THEY DO NOT LIMIT AN OPERATING CARRIER'S SEPARATE LIABILITY OR APPLICABLE TREATY RIGHTS.
Any limitation applies only to the extent enforceable for the particular claim. Nothing in these Terms prevents a client from making a lawful complaint, obtaining a required refund or asserting a nonwaivable statutory remedy.
20 Events Beyond Reasonable Control
Phoenix is not responsible for a failure or delay in its own performance to the extent directly caused by an event beyond its reasonable control that it could not reasonably prevent or overcome. Such events may include severe weather, natural disasters, war, terrorism, government restrictions, airport closures or widespread infrastructure interruptions.
A routine supplier problem, ordinary cost increase or event caused by Phoenix's own failure to exercise the care required by law is not automatically excused. Phoenix will give reasonably prompt notice and make reasonable efforts to reduce the disruption and assist with available options.
This provision does not authorize retention of money that must be refunded, remove applicable disclosure duties, or excuse liability that cannot lawfully be limited. Any rescheduling, credit or substitute service must respect the client's applicable rights.
21 Website Use
You may use the website for lawful information and genuine service inquiries. You must not submit fraudulent information, impersonate another person, access systems without authorization, interfere with website operation, introduce malicious code or infringe intellectual property or privacy rights.
Phoenix may restrict access reasonably necessary to address misuse, security incidents or unlawful conduct. Website restrictions do not cancel an accepted booking or eliminate an existing contractual obligation without a separate lawful basis.
22 Information Published on the Website
Phoenix uses reasonable efforts to keep website information accurate. Aircraft images, cabin examples, ranges, passenger capacities, flight times and availability may be illustrative; the actual aircraft and service particulars are those agreed for the booking.
General content may contain errors or become outdated. Phoenix may correct it prospectively. This statement does not authorize misleading advertising, concealment of material facts or unilateral changes to a confirmed booking. Website price displays remain subject to applicable advertising requirements.
23 Intellectual Property
Website text, photographs, designs, logos, software and other content are owned by Phoenix or the relevant rights holders and are protected by applicable U.S. copyright, trademark and other intellectual property laws.
You may view the website and retain copies of your own booking documents for legitimate personal or business use. Other copying, distribution, modification or commercial use requires permission unless authorized by law. These Terms do not restrict fair use, lawful quotation, honest reviews or other protected activity.
24 Phoenix Private Flights Brand
The Phoenix Private Flights name and visual identity may not be used to impersonate Phoenix, imply an unauthorized affiliation or endorsement, or promote competing services in a manner that infringes applicable rights.
Nothing in these Terms claims registration of a trademark that is not registered or prevents lawful identification of Phoenix when discussing its services. Suspected misuse may be reported using the contact details in Section 42.
25 Personal Information
Phoenix may collect information reasonably needed to answer inquiries, arrange bookings, verify passengers, process payments, communicate about a trip, prevent fraud and meet legal obligations. Depending on the transaction, this may include contact details, passenger names, dates of birth, identification or passport details, itinerary information and payment-related data.
Our Privacy Notice, available at https://phoenixprivateflights.com/privacy-notice/, explains our information practices in more detail. These Terms do not replace that notice or waive privacy rights. Phoenix will apply the information-security and privacy requirements applicable to its activities, including applicable Florida and U.S. federal requirements.
Provide accurate information and use the document-submission method designated for the booking. If you provide another passenger's information, you must have authority to do so and make the relevant privacy information available to that passenger or guardian. Provide information about minors through an authorized adult.
26 Sharing Information with Service Providers
Phoenix may share information reasonably necessary for the requested service with carriers, authorized flight personnel, handling providers, relevant ancillary suppliers, payment processors, professional advisers and authorities entitled to receive it.
Disclosures are limited to legitimate operational, transactional or legal purposes and are subject to applicable privacy requirements. A flight itinerary may require information to be received in another country. Independent providers may have their own privacy obligations and notices.
Acceptance of these Terms is not a blanket authorization to sell personal information, disregard security obligations or waive legally required consent or privacy choices.
27 Communications
Phoenix may use the contact information you provide to respond to your inquiry and administer a booking, including quotations, documentation requests, confirmations and operational updates. Communications by email, telephone, SMS, WhatsApp or another channel remain subject to applicable law and your valid communication preferences.
Promotional communications are subject to applicable U.S. federal and state consent, identification and opt-out requirements. Where required, consent to automated or prerecorded marketing calls or texts will be requested separately and will not be a condition of purchasing a service. Acceptance of these Terms alone does not supply that consent.
You may unsubscribe from marketing or revoke consent through the instructions in a message, an applicable STOP reply, another legally recognized reasonable method or the contact details in Section 42. Requests will be honored within the legally required period. Phoenix will arrange an appropriate lawful channel for necessary booking communications.
28 Fraud Prevention and Legal Compliance
Phoenix may request reasonable identity, payment or transaction information to detect fraud and comply with applicable U.S. sanctions, export-control and other legal requirements. Verification requests will be proportionate to the transaction and handled consistently with applicable privacy obligations.
Phoenix may decline, suspend or cancel a transaction when reasonably necessary to comply with law or address a substantiated payment or security concern. Funds will be handled as the law requires, including any legally required blocking, reporting or refund. This section does not authorize arbitrary forfeiture of client money.
29 Acceptance and Rejection of Requests
Phoenix may decline a new request because of genuine availability, legal, safety, payment-verification or operational limitations. Decisions must comply with applicable nondiscrimination and consumer-protection requirements.
An already accepted booking may be suspended or cancelled only on grounds permitted by the booking agreement or law. Phoenix will communicate the reason to the extent legally permitted and address unused funds under Section 30. An internal commercial preference alone does not create an unrestricted right to cancel without contractual consequences.
30 Refunds
Refund rights are determined by applicable law and the accepted booking documents. Where 14 CFR Part 295 applies, Phoenix will make prompt refunds of all monies paid for charter air transportation when the transportation cannot be performed or a refund is otherwise due, as required by 14 CFR 295.26.
Credit-card refunds will be transmitted within the periods required by 14 CFR 374.3 and the applicable federal consumer-credit rules. For cash and check purchases covered by 14 CFR 295.26, refunds will be made within 20 days after receipt of a complete refund request. Other payment methods will be refunded promptly within any applicable legal deadline. A shorter or automatic-refund requirement applies whenever required by the law governing the particular transaction.
Where 14 CFR 295.24 requires it because information was not disclosed within a reasonable time, the charterer may cancel and receive a full refund for the charter transportation and connected services. If the relevant failure occurs after travel has begun, that right applies to the remaining transportation and services not yet provided, as the regulation requires.
Required refunds will not be withheld solely because Phoenix is waiting for a carrier or supplier to reimburse it. No cancellation charge, administrative fee, bank charge or liability cap may reduce a refund that the law requires in full. A travel credit or replacement service will not be imposed in place of a refund to which you are legally entitled.
For a voluntary client cancellation that does not trigger a mandatory full refund, only deductions allowed by the previously accepted cancellation terms and applicable law may be made. Phoenix will explain the calculation. Refunds ordinarily return to the original payer and payment method unless law or a documented payment-security reason requires otherwise.
Send a refund inquiry to sales@phoenixprivateflights.com with the booking reference and relevant information. This contact process does not condition or delay a refund that must be provided without a request, shorten a statutory claim period or restrict a lawful payment dispute.
31 Availability and Empty Leg Flights
Listing an aircraft, route or empty-leg opportunity does not guarantee availability. An empty leg is a positioning flight whose availability may depend on another itinerary; its specific restrictions must be disclosed before booking.
If the underlying operation changes or an empty leg becomes unavailable, an equivalent replacement or price cannot be guaranteed. Any resulting cancellation remains subject to Section 30. Describing an empty leg as nonrefundable does not override a legally required refund when the agreed transportation cannot be provided.
Changes to website listings do not by themselves amend an accepted booking.
32 Operational Safety and Accessibility
Safety requirements, lawful operating limits and public-authority instructions take priority over a client's requested schedule or preference. Phoenix will not promise or pressure an operator to disregard them.
Please identify mobility, disability-related or other assistance needs early enough for Phoenix and the carrier to coordinate appropriate arrangements. Applicable accessibility and nondiscrimination rights are preserved. A safety decision does not automatically eliminate payment, refund or other obligations imposed by law.
33 Client Responsibilities
The client must provide accurate passenger and trip information, pay agreed charges on time, provide required documents, communicate baggage and special requirements, and ensure that the travelling party receives relevant carrier instructions and booking information.
The client must have authority to book for any represented business or person. These Terms do not automatically waive the independent rights of a passenger who has not validly agreed to them. Additional costs attributed to the client must have a lawful contractual basis and be reasonably documented.
34 Damage to Aircraft or Third Parties
The client is responsible to the extent provided by applicable law and the accepted booking agreement for damage caused by the client's negligent, reckless, intentional or unlawful conduct, and for conduct of passengers, animals or other persons for whom the client is legally responsible.
Claims may include reasonable, documented repair, cleaning or other recoverable costs, excluding ordinary wear and tear and amounts already recovered. Responsibility for a minor, guest or employee is not imposed merely by listing that person in a booking where no legal or agreed basis exists.
This section does not transfer to the client losses caused by Phoenix's or a provider's own negligence or misconduct, impose an automatic credit-card charge for a disputed amount, or authorize duplicate recovery. Phoenix will provide reasonable supporting information for a reimbursement request.
35 Aviation Law and Competent Authorities
U.S. charter brokerage activities are subject to applicable U.S. Department of Transportation requirements, including 14 CFR Part 295 where applicable. Phoenix will arrange covered transportation only through direct air carriers holding the economic and safety authority required for the operation.
U.S. on-demand flights are commonly operated under the Federal Aviation Administration's 14 CFR Part 135 framework; other duly authorized operating frameworks may apply to a particular flight. The actual carrier and its applicable authority will be identified in the booking information. Phoenix's status as a broker does not itself authorize Phoenix to operate an aircraft.
Relevant TSA, CBP, immigration, customs, public-health, security and tax requirements also apply. Phoenix cannot guarantee permits, slots or an authority's approval. The carrier remains responsible for the operating authorizations required of it; passengers remain responsible for their own required travel documentation.
36 International Services
International itineraries may involve entry, exit, transit, customs, public-health, animal-transport and security requirements outside the United States. The client and passengers must satisfy the requirements applicable to them, and the carrier must hold the authority required to operate the flight.
Section 41 selects U.S. governing law for the relationship with Phoenix. That choice does not displace mandatory operational requirements in the places where a flight is performed or treaty rights that cannot lawfully be waived.
An international carriage convention, including the Montreal Convention where applicable, may govern aspects of a carrier's liability, claims and available forums. No contractual description of Phoenix's role overrides a status, duty or liability imposed by mandatory law or an applicable treaty. Phoenix may assist with coordination but cannot determine a foreign authority's decision.
37 Confidentiality and Lawful Reviews
The parties will use reasonable care to protect genuinely confidential, nonpublic information received in connection with a booking. Information must be identified as confidential or reasonably understood to be confidential because of its nature. Information already lawfully known, publicly available or independently obtained is excluded.
Necessary disclosures may be made to providers and professional advisers, to comply with legal process, or to exercise or defend legal rights. Personal information remains subject to the Privacy Notice and applicable law.
Nothing in this section prohibits honest reviews, truthful descriptions of a client's own experience, complaints to regulators or law enforcement, or consultation with legal or financial advisers. No penalty applies for a review or communication protected by the Consumer Review Fairness Act or other applicable law. Genuine trade secrets and third-party private information remain protected to the extent permitted by law.
38 Third Party Websites
The website may link to independent websites or services. Phoenix does not control their content, availability, security or separate terms. A link alone does not mean Phoenix endorses every statement or service on that website.
Review the relevant provider's terms and privacy notice before using an external service. This section does not excuse Phoenix from an obligation arising from a service it has itself agreed to provide or arrange.
39 Changes to These Terms
Phoenix may revise these Terms prospectively and will identify the updated version by its revision date. Material changes will be brought to the user's attention, and fresh agreement will be obtained where required.
An existing booking remains governed by the version accepted for that booking unless the parties agree to an amendment or mandatory law requires a change. Merely publishing a revision does not retroactively change a confirmed price, cancellation condition or dispute provision. Continued browsing alone does not establish agreement to new booking obligations.
40 Severability and Waiver
If a court with competent authority finds a provision unenforceable, it may be limited or severed only to the extent permitted by law. The remaining provisions continue to apply insofar as they can lawfully operate without it.
Failure to enforce a provision on one occasion does not by itself waive the right to enforce it later. No interpretation, replacement provision or waiver may eliminate a nonwaivable statutory or treaty right.
41 Governing Law and Jurisdiction
These Terms and the brokerage relationship between you and Phoenix Private Flights, LLC are governed by the laws of the State of Florida and the applicable federal laws of the United States of America, without giving effect to conflict-of-law rules that would require the application of another jurisdiction's laws.
Subject to any mandatory law or applicable treaty that cannot be waived, any dispute between you and Phoenix arising out of or relating to these Terms, the website or Phoenix's brokerage services shall be brought exclusively in the state courts located in Miami-Dade County, Florida, or, if federal subject-matter jurisdiction exists, in the United States District Court for the Southern District of Florida. Each party consents to personal jurisdiction and venue in those courts to the extent permitted by law.
This provision does not bind an independent carrier or other provider that has not agreed to it. It does not restrict a nonwaivable right to bring a claim in another competent forum, make a complaint to a government agency, or rely on mandatory consumer, aviation or treaty protections. No provision of these Terms requires mandatory arbitration.
42 Contact
Phoenix Private Flights, LLC
Website: https://phoenixprivateflights.com
Email: sales@phoenixprivateflights.com
Telephone and WhatsApp: +1 (786) 655-8806
Address: 2001 NW 107th Ave. #450, 419, Doral, FL 33172, United States
Use these details for booking inquiries, cancellation and refund requests, complaints, privacy questions and communications concerning these Terms. A booking confirmation may identify an additional operational contact. Formal service of legal process remains subject to applicable procedural law.
43 Acceptance and Electronic Agreements
You agree to these Terms by signing a document that incorporates them, selecting an expressly labelled acceptance box or similar clear electronic control after receiving access to them, or expressly accepting them in a written booking communication. Phoenix will make the applicable version available before asking you to agree.
The person accepting must have legal capacity and authority to bind the named client. Electronic signatures and records may be used to the extent permitted by the federal Electronic Signatures in Global and National Commerce Act and Florida's Uniform Electronic Transaction Act, section 668.50, Florida Statutes.
Browsing the website, requesting a quotation or providing contact information does not by itself confirm a flight, authorize a charge, waive a statutory right or establish agreement to undisclosed terms. Acceptance of these Terms does not replace any separately required privacy, marketing or travel authorization.
The English version is the controlling contractual text to the extent permitted by law. Translations may be provided for convenience, without limiting any legally required language, disclosure or consumer protection. You may retain a copy of these Terms and the booking documents for your records.